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prayer and spiritual support at the free clinic

Thank You for Making My Job Harder, (please take no offense, read on for encouragement) You may not have seen much of me towards the end of 2019. I spent a lot of time in my office with patients filling out marketplace insurance applications for 2020. Some of our patients are moving on to primary care now that they have coverage for this year. This is where you make my job tougher. Your compassion and kindness and prayers and quality medical care makes patients not want to move on. They regularly ask me if any of our doctors are coming out of retirement, so they can see them in their office. Or they suggest, “Hey, what if I keep coming here, and you just bill my insurance now?” They are excited to get insurance, but it is bittersweet, because that means that they will no longer be a patient here. One gentleman got teary eyed when it came time to set up that next appointment saying, “Your clinic helped keep me alive this year. It’s really hard to move on.” But they do. Appointments are set up, records are faxed, and sometimes they even call back in just to let us know that they are doing well. You’ve heard the phrase, “You get what you pay for.” Well, here at His Hands, we hope each patient who walks through the doors feels like he or she gets so much more than “free care.” We want them to know that we care for them, that they are important, and we celebrate that bittersweet time they find insurance coverage and move on to primary care. You are a HUGE part of making that happen. So thank you-for all your dedication, compassion, and time you invest here in our clinic. You make my job (of moving patients on to primary care) harder, but let’s keep offering stellar medical and spiritual care in 2020, and I will continue to be up for the challenge of helping our patients navigate the bittersweet goodbye of obtaining insurance.

Amy DeLay, Patient Advocate

News & Updates

medicaid clock is ticking

The Medicaid Unwind

The public health emergency preventing people from loosing Medicaid coverage ends in spring 2023. While not everyone will lose coverage right away, Iowa is being open that they are heavily front-loading redeterminations.

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walk in someone else's shoes

Step Into My Shoes

There are a myriad of challenges and experiences our patients have faced that I never will. I will never know what it is like to be held at gunpoint in an attempt to get me to join a guerrilla army on my way to school in the morning.

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