It seems like we just celebrated New Year’s 2019, but here we are, another year passed by. The clinic has been busy this year. We began using an electronic medical record, welcomed new providers to serve our patients, hired new staff to meet the needs of our growing patient numbers, and added diabetic education-just to name some of the larger changes to the clinic. Through each growth strategy and change here at the clinic, two things remain constant: 1. We are here to serve our patients with the love of Jesus Christ and share the hope of the gospel and 2. Relationships are key-our goal is that no patient would ever feel like a “number passing through” but would feel seen as an individual.
As a quality improvement measure to make sure that we are serving our patients well, we distribute a quarterly survey to receive patient feedback. We want to know what is or is not working well. Thankfully, the responses have been positive! Each quarter of 2019 our average overall clinic rating was above 9.1/10.
Some of the patient feedback that we received in this final quarter was:
“As soon as I came in I was seen immediately. The staff was amazingly nice and helpful. Everyone treated me like a person which was very comfortable and great. I would give them 100 star rating if I could.”
“Fabulous staff! Had insurance my whole life and husband passed away and now I have no health insurance. Coming to His Hands is awesome. Everyone is warm and friendly.”
“The people are so kind always! Wonderful people from the time you walk in to when you leave. Thanks for your kindness to me.”
“My diabetes is finally getting under control thanks to His Hands.”
“They are warm, caring, and very supportive-they’ve helped me get through some times and illnesses that would have been much worse if they hadn’t been there. Thank you! Thank you! Thank you!”
Throughout 2019 we treated patients with chronic illnesses and helped them learn to better manage their health. We sent patients to the hospital with emergent needs. We walked the road of the possibility of cancer alongside our patients. We provided relief from pain through chiropractic care and physical therapy. We brought stability to patients’ lives that were in mental health crisis. We brought relief from pain and happy smiles to dental patients.
Your volunteering time and covering us in prayer, support, and financial donations do not go unnoticed. We as a staff regularly discuss how grateful we are for the men and women who God has brought alongside the clinic. We could not do what we do without your support! So thank you from our staff, and please know that your investments are making an impact on the most vulnerable in our community!
Amy DeLay
Patient Advocate
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