And the Survey Says . . .
We have implemented a quarterly survey system this year. I’m sure you all saw that I put the surveys on pink paper, which happens to match our pink intake sheets. I promise not to do that again! Anyway, we collected responses from our patients throughout the month, and I wanted to share with you what we discovered because YOU are an IMPORTANT part of making this ministry happen!
Every single patient indicated that they would recommend us to family or friends
On a scale of 1 (worst) to 10 (best), our overall average from the ratings was 9.1
THANK YOU FOR ALL YOU DO TO MAKE HIS HANDS A WONDERFUL PLACE!
-83 out of 87 respondents said that medical staff “explain things in a way that is easy to understand”
-85/86 patients indicated they are treated with courtesy and respect at His Hands
-79 out of 85 rated our spiritual care as excellent or good
Some of my favorite comments:
“I told my cousin about this place and I love that I was able to get a new Bible.”
“Everyone was so friendly. I felt so very welcome.”
“Thank you so much for all that you have done for me and for treating me so kindly. I greatly appreciate the medical help and all the staff and volunteers who show me and everyone who comes here great kindness and respect. Thank you!! I’m so glad you are here!”
“Everyone is always helpful-full of info-and very happy. They always put a smile on your face no matter the day you are having. No matter how I feel when I come in for my visit I always leave in a better mood and a smile on my face. Thank you everyone.”
“I love you all.”
“Someday I would like to give back to the clinic.”
“Thank you so much for sharing your time and resources with those in need. I don’t know what I would have done without His Hands!”
“This organization is a God send.”
“So wonderful! Thank you! This place has really changed my life.”
So, I’m reminded of the game show Family Feud where the host says “And the survey says” as the audience anticipates seeing the respondents’ choices. Here at His Hands, “the survey says” keep up the great work! Keep loving our patients with the love of Jesus, providing quality medical care, and showing true concern and compassion. It IS making a difference in their lives as indicated by the one patient who shared “This place has really changed my life.”
Amy DeLay, Patient Advocate